What is live support for website?
It is an online CRM application that a growing number of e-retailers are using on their website. Once they sign up for a free trial, their web master receives a HTML code. A chat API and click-to-chat button is installed within five minutes. The chat API window will appear every time a website visitor enters your online store. It will display a text-based greeting that is sent by a customer service representative (CSR). Don’t take the welcome message casually! Live chat representatives welcome every person to make them aware live chat is available on your website. Customers will not have to scan the website for contact information. They can click-to-chat whenever they need help!
Features of the application
• Live support for your website is customizable. You can amend the logo and colors of the chat box. Website visitors will not mistake it as a false advertisement from a 3rd party advertiser. They will understand you value live chat technology and have made it available on your website for the purpose of enhancing customer experience.
• You can appoint as many live chat operators as you like. It all depends upon the daily flow of your website traffic. You should also consider the number and type of customer service requests you receive. You will realize that as your e-business expands you will need to appoint a good number of live chat representatives that can keep up with your website visitors.
• Before commencing a live chat session, operators undergo a rigorous training program. Live support for your website co-creates a training manual with their clients. This training manual can be updated as often you as would like. Chat operators will know the ins and outs of your web-based business and hence will be in the best position to help them.