Using live website support on your e-commerce website you can provide on-the-spot assistance to your customers. Usually, the live chat agents proactively approach the visitors when they land on your page. The proactive approach is also used when chat agents find the potential customers stuck on some information provided on your website.
The tracking component of online chat enables chat agents to observe the customers’ activities on your website. Thus, the chat agents can get to know where a customer is going to abandon your site. At checkout stage, customers are most likely to quit your website due to high shipping costs or complex procedures of filling out forms. However, reaching out their customers at the moment, the professional chat agents skillfully resolved their issues, thus guiding them through the checkout stage.
Adding live chat to website, the retailers can provide cost –effective services to their customers. Unlike a typical brick or mortar store, where a customer has to pay the price for getting help, the e-stores owners having live chat installed on their website, provide free of cost and instant help to their clients. They don’t put their customers on long waiting queues, as it happens during a traditional phone or email assistance.
Providing out class services to their online customers through live website support, the retailers have become able to increase their online sales.