The modern-day tech savvy customers would smartly make a choice. He/ she will go to an e-shop which offers the best online customer service because this is the key thing which makes a vendor more distinguished. It is therefore, analyzed that the efficiency of your online customer service is the main driving force which compels shoppers to buy from your e-store. How can you deliver a distinguishing online service? By adding live chat to website you can deliver services which will entice customers to buy from you.
Immediate Response: Waiting long for getting responses through emails or phone is always annoying for customers. However, by using live chat on your e-commerce website, you don’t need to have your customers waiting long for their turns; rather you can deliver on-the-spot services. According to a survey 79% of shoppers revealed that they prefer live chat because it provides them immediate responses.
Effective Communication: Establishing an effective communication with your online customers, you can convince them to make a purchase from you. The contents on your website do not necessarily provide all the information that a customer needs to have, to make a final purchase decision. Having live customer service chat, you can carry out an effective-text communication with your clients in the language they could easily understand or speak. Providing such an enhanced and personalized assistance, you can get as many customers on your website as you can. As per market survey, 46% of customers indicated that they prefer a website with live chat because it develops a strong online communication between sellers and purchasers.
On the short note, live chat is an effective online business tool that can bring as many customers to your site as you want.