To Give Customer a Reliable Channel To Communicate
The first reason is very basic; the main reason why many companies use live chat is to provide their customers with a fast and reliable channel of communication. Being put on hold and going through hassles to get their issues heard, is perhaps the most loathed thing by the customers. Live chat support allows them to instantly get in touch and get their queries solved.
To Reduce Complaints and To Satisfy Customers
Tourist agencies face complaints mainly because of the miscommunication that might occur between the two parties. Either the operators fail to explain well or the customers don’t get what they are saying. No matter what’s the reason, failure to explain policies or understand any issue usually leads to complaints. Since live chat depends on the written exchange of words, everything the operator or the customer says is clear. You can even send the chat transcript to the customers.
For Building A Good Reputation and Earn More Customers
It is a known fact that a good customer service alone is enough to build a good image of a brand. If your tourist agency will treat customers like royalty and provide them with utmost convenience, they will spread a positive word about you. Not only will they return to you in future but will also refer you to other people. Live chat support being the best customer support channel indeed provides customer convenience. It allows potential customers to get all their questions answered, letting them get in touch with you instantly. Any issue that a customer might be having can be instantly resolved through it.
Apart from the above mentioned advantages, live chat also allows you increase the package and service awareness of your agency, hence allowing you to effectively market your products. So, do you need more reasons why you need to add live chat to your website?