Providing Less time to Customers to Visit a Website
When a visitor lands on your website, he needs some time to have a look of all the things but some of the live chat operators, rush towards catching up customers and throw default greeting messages. This practice might interrupt your visitors because they do not get sufficient time to have a look at your online company; therefore, they may switch towards your competitors. Therefore, the best option is to define time duration for a greeting message and ask your chat operators to strictly follow it.
Taking too long to Approach a Customer
On the other side, some of the entrepreneurs set too long time to proactively approach their customers. For instance, if a potential client needs immediate assistance at some point, like on the checkout stage, you need to approach him as early as possible because this is the stage where he can either continue purchasing or quit your website.
Lack of Personalization
Visitors are much more aware than before. The reason for them to visit a website with live chat service is that they can find a human assistance here. The presence of real persons encourages them make a purchase, because they can find instant assistance wherever they need it. However, some of the operators use too much of canned messages which takes away the essence of real-time support. The best way is to customize a message according to the location and duration of a visitor on your website.
Overdoing the Practice
Sometimes, operators start bombarding their potential clients with canned messages, which interrupts their navigation a lot. Thus, annoyed by these messages, they are more likely to leave their website in frustration.
Therefore, if you want to make the most out of your proactive approach, the best way is to develop proper strategies for proactive chat approach.