Not everyone has the courage to hand in a resignation letter to pursue success online. It is a big step to take and you will know you are ready for a change when you want to become your own boss. When that time comes, you will put in more hours to get your e-commerce website off the ground. Any seasoned entrepreneur will tell you that success is easy to dream of but hard to come by. If you dread having to reapply at your old office or at a new one, then you need a golden key which will unlock success. You can get hold of this key by adding live chat to your website.
Live website support is an online CRM application which is being used by more and more e-businesses of all types and sizes. Over the years, the demand for live chat technology has greatly risen. Business professionals have come to realize a good product cannot be sold with poor customer service. In the past, traditional support channels such as e-mail and telephone used to prevail. However, studies reveal customers were not satisfied with unprofessional attitude and delayed responses.
As the e-commerce industry bloomed, internet professionals found solace in live website support. If you are not familiar with this web-based tool, then visit any website which utilizes it. You will come to know in matter of seconds it is a chat API that enables a one-on-one interaction on the website. When you add live chat to your website, your website visitors will be able to live chat with a globally-situated customer service representative (CSR). CSRs are thoroughly trained to courteously handle customer service requests. They navigate prospective customers around the website and deliver support 24/7.