While, the online marketplace is now becoming vital existence place for every business, the competition on the World Wide Web is also increasing directly proportional to technology enhancements. I will share the strategic tool with you who have worked for my online business i.e live customer service chat! I would like to especially thank my investors who believed in my vision and my team that strictly followed the roadmap I laid out for them to provide meaningful solutions with instant customer service through my website. After I and my team conducted market research, we evaluated a good number of products and services for online support for our website for outsourcing to a 3rd party.
As we were working on our web existence so we knew that once prospective customers started to come as a flock to our website, then it would be the right time to use live customer service chat, which enabled customer support representatives (CSRs) to handle many website visitors simultaneously for better conversions from the web.
Had I not outsourced to a live support chat website, my team and I would have used a good portion of our valuable time and energy answering telephone calls and checking emails for form fill outs, getting back to queries, AHH!!. However, live customer service chat was very easy to set up and operate. Once I got access to the HTML code, the web master simply copied and pasted it on my website. All Done! Within a matter of minutes, the online CRM application was up and running! As prospective customers go through my online store, their activity is assessed by a team of globally situated operators helping 24/7 to my online customers. Upon discovering that a customer has encountered difficulty, CSRs send a proactive chat invitation so as to provide meaningful solutions instantly, making me a happy business man.