However, following some useful tips you can make your live support for website more error free and easy.
• Chat operators should be assigned a definite number of visitors, which they could deal comfortably in an effective way. Survey results have shown that to carry out error-free multitasking, an operator should not be assigned more than five customers at a time. For ideal results keep the number of customers up to 3.
• At times your customer may ask you some confusing questions which might take much of your precious time. Don’t just keep on wasting time on solving a single issue rather create a ticket for this query and inform customer about expected time to get his issue resolved.
• Provide proper multi-tasking training to your live operators and ask them to go through several practice sessions, which will ultimately bring efficiency in their performance.
• Live operators should have a complete knowledge of the products and services they offer. They must have a familiarity with common customer’s issues and should have ability to fix them.
Multitasking is an important but complicated feature of website live support which requires special attention to give useful results.