Right and Center:
Make sure that your chat icon is placed where your client can easily view it. During the Halloween shopping, the client is going to be in a rush and he will not appreciate looking for the chat icon on every page of your website. It is your duty to make it easier for him; because the client’s happy mood guarantees a sale.
Practice Being Fast:
You need to practice being fast. Your website is bound to get a lot of attention during the Halloween season; every visitor on your website will wish to speak with a chat operator to clear things up before making a purchase. . Proper training will enable you to handle multiple customers simultaneously.
Keep The Managers Close:
Rearrange your call center seating. Make sure that the managers are sitting very close to their teams. During the holiday rush, the operators might get questions to which they have no answers; however, the manager will have them. If an operator does get such a question, he will be able to consult the manager quickly and get back to the client in a matter of seconds.
The client will not like to wait and appreciate it, so change the seating plan before the season arrives.
Make It Memorable:
You need to make the chat memorable for the client. However, make sure that the chat was memorable for the right reasons. Be friendly and be courteous. Your client will appreciate you and will remember the experience on your website
Keep these tips in your mind and you will do great!