The good folks at edudemic.com revealed 2013 is the year which will get everyone talking about education technology. Information graphic “Major Ed-Tech Trends for 2013” revealed free non-credit courses and accredited courses are on the rise. Stanford University declared one of their Massive Open Online Course (MOOC) was so successful it had 160,000 participants register from 190,000 countries! Massachusetts Institute of Technology and Johns Hopkins University have also jumped on the non-credit bandwagon. As an educator, you should consider looking into this trend. Once you realize what courses will be valuable to students, you should add live chat to your website.
Live website support is an online CRM application which can support ed-tech trends carry out their mission. It is currently being used an increasing number of universities to instantly connect to prospective students. Live Website Support serves as an instant and proactive channel of communication through the use of live chat technology. Upon entering the website, prospective students are greeted by a customer service representative (CSR) that is well-trained to live chat about your university and its offerings.
You can increase your university’s value by adding live chat to your website. Stanford University demonstrated by the success of their MOOC course that international students are interested to partake in online and offline courses. Although, your university may not offer a non-credit course, you can rely upon CSRs to live chat to foreign prospects. They can learn in a one-on-one conversation about the cultural diversity on your campus and how they can adapt to a new university as well as a new country. This web-based tool enables customer support to be delivered around the clock and in different languages. This helps to enhance your integrity as a university that warmly welcomes international students.