As enticing as these offers seem, website visitors may not be ready to part ways with their hard-earned cash. They may even go to your competitions’ websites to check if they offer a little extra as well. You can win customers by adding live chat to your website. This web-based tool puts customer service representatives (CSRs) in charge of your website.
What is live website support?
- It is an online CRM application which appears as a chat API window and click-to-chat button on your website.
- Both components are installed within five minutes and are customizable.
- You can decide the look of the chat box. Change the theme colors, logo and banner to go along with the rest of the website.
- You can position the chat button in the Contact Us page, header or footer.
- You can also place it under the descriptive text of every product.
- You can also choose how many chat operators you want interacting with website visitors.
What happens once you add live chat to your website?
- CSRs send an automatic greeting text-based message to every website visitor.
- They follow their every move in your online store.
- They monitor customers’ online behavior by using the built-in web analytic feature.
- Company chat representatives can view keyword searches, referral URL source and webpage duration.
- This information is powerful! It lays the groundwork for real-time dialogue.
What do chat operators actually do?
- CSRs use live website support to send proactive chat invitations.
- Once the invitation is accepted, chat operators engage visitors in a meaningful discussion.
- They learn what is stopping visitors from completing the call-to-action.
- They wipe away apprehension by making them aware of your company policies and your product credibility.
- They also navigate visitors around the website so they can go through further educational material.
- Operators are available around the clock to live chat with website visitors.
- They work during business hours, off hours and during holidays!
- Their 24/7 availability makes it easy for customers to resolve common search queries.
- CSRs can live chat in various languages such as English, German and Arabic.
- Multilingual operators will make facilitate shopping online!