Live support for your website works along with the “About Us” page to prove your credibility. After going through contents on the “About Us” page, customer interest is at its peak. They are willing to spend more time on your website. As they search for products, they may have questions that need to be resolved. Studies show the frequently asked questions “FAQ” page is often outdated. You don’t want to lose your customers after you have connected with them on a personal level! Yet, you risk the chance of doing so when their questions remain unresolved! Once you add live chat to your website, customer service representatives (CSRs) will take care of their problems!
Live support for your website is an online CRM application. Once the web master copy/pastes the HTML code, the chat API is activated on your website. You can choose to place the chat API button under the “Contact Us” page or within the product description of every item. Once browsers are interested in a particular product, they can click on the button to commence a one-on-one conversation with a CSR. Before handling any chat request, CSRs undergo an extensive training regimen. They are taught what type of customers you deal with and what their toughest questions are. Once a chat is initiated, operators can provide meaningful solutions. This will compel users to resolve their problems within minutes and proceed to the order page.